Privacy Policy

Who we are

This is the privacy statement of Robson Scott Associates:

Robson Scott Associates Ltd (CRN 05331812) whose registered office and trading address is 49 Duke Street, Darlington, County Durham, DL3 7SD

This privacy statement explains how we collect and use personal information about you.


What personal information we collect

  • Identity Data includes, in relation to you or a family member, first name, maiden name, last name, username or similar identifier; marital status; title; date of birth; gender; data contained on a passport, photocard driving licence or other identity card; and data contained in photographs, videos, voice recordings and CCTV images.
  • Contact Data includes home address and billing address (if different), email address and telephone numbers.
  • Financial Data includes income, personal expenditure, charitable donations, taxation and other financial-related details; investments and other financial interests; bank account and payment card details; pension details; and data relating to the membership of professional bodies.
  • Company Data including sales invoices and delivery notes, bank, loan and credit card statements, cheque books/stubs, purchase invoices, Employee, PAYE and pension details, accounting records, health and safety records, insurances, tax returns, board documents.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing material from us and your communication preferences.


Where we collect personal information from

  • Direct from source
  • Companies House (Public register)
  • Identity and credit agencies
  • Agents appointed by clients
  • Registry Trust (Public register)
  • The London, Edinburgh and Belfast Gazette (Public register)


How we use your personal information

The purposes for which personal information is processed may include any or all of the following:

  • Deliver services and meet legal responsibilities
  • Verify identity where this is required
  • Communication by post, email or telephone
  • Understand needs and how they may be met
  • Maintain records
  • Marketing of services
  • Process financial transactions
  • Prevent and detect crime, fraud or corruption
  • Other legitimate business purposes


Who we share your personal information with

  • Solicitors
  • Agents/Valuers and other professional advisors.
  • Tracing agents
  • The Insolvency Service
  • Insolvency case stakeholders


If you do not provide your personal information

Failure to provide information, prior to commencing an engagement, will mean we are unable to proceed with the engagement until information is provided.
Failure to provide information, following commencement of formal insolvency, may result in enforcement proceedings being taken under the provisions of the Insolvency Act 1986. Continued non-compliance may result in costs orders being made, warrants for arrest being issued and in the very worst cases imprisonment.


How long we retain your personal information for

Company books and records will be held for 1 year after the final dissolution of the company before being destroyed.
Case files and other contact details will be held for 6 years after case closure before being destroyed.
Marketing data will be retained for 3 months after receipt before being destroyed.
Enquiry data will be retained either until the enquirer confirms they do not wish to proceed with an engagement or 6 months after last contact.


Using our website

In using our website, we may also collect:

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website, products and services.


Our website uses cookies to collect this data and our cookie policy can be found here.
We will only use your personal data where the law allows us to, including in the following circumstances:

  • To market our services.
  • To provide and improve this website.
  • To compile anonymous statistics (for example, regarding web usage).
  • For other legitimate business purposes.


We are not responsible for the privacy policies of third party websites or social media platforms to which links may be provided via our website. You should check the privacy policy of the relevant third party before providing any information.
You may wish to participate in the various social media platforms hosted by us. However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.


Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
  • Our use of your personal information is contrary to law or our other legal obligations.


Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.


Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by contacting Robson Scott Associates Ltd, 49 Duke Street, Darlington, County Durham, DL3 7SD.

This privacy statement was last updated on 21 May 2018.


Contact information and further advice

Please submit any correspondence in connection with the above to Matters referring to active/closed insolvency cases will be managed by Christopher Horner and any other matters will be dealt with by Eamonn Wall.



We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website –